Call-control exception

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Call-control exception

Carlo Dimaggio
Hi,

I'm experiencing with an exception in call-control 2.0.3. I have seen  
that there are no explicit problems on prepaid system (the calls are  
handled in the right way):

Apr  1 17:28:17 sip call-control[9224]: [RatingEngineProtocol,client]  
Unhandled error in Deferred:
Apr  1 17:28:17 sip call-control[9224]: [RatingEngineProtocol,client]  
Traceback (most recent call last):
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]       File "/usr/lib/python2.5/site-
packages/callcontrol/rating.py", line 131, in lineReceived
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]         self._respond(getattr(self, '_PE_
%s' % self.__request.command.lower())(line))
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]       File "/usr/lib/python2.5/site-
packages/callcontrol/rating.py", line 193, in _respond
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]         req.deferred.callback(result)
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]       File "/usr/lib/python2.5/site-
packages/twisted/internet/defer.py", line 239, in callback
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]         self._startRunCallbacks(result)
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]       File "/usr/lib/python2.5/site-
packages/twisted/internet/defer.py", line 304, in _startRunCallbacks
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]         self._runCallbacks()
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]     --- <exception caught here> ---
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]       File "/usr/lib/python2.5/site-
packages/twisted/internet/defer.py", line 317, in _runCallbacks
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]         self.result =  
callback(self.result, *args, **kw)
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]       File "/usr/lib/python2.5/site-
packages/callcontrol/sip.py", line 239, in _start_finish_calllimit
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]         delay = limit - self.timelimit
Apr  1 17:28:17 sip call-control[9224]:  
[RatingEngineProtocol,client]     exceptions.TypeError: unsupported  
operand type(s) for -: 'str' and 'int'

Where is the problem?


Thanks and regards,
Carlo Dimaggio

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Re: Call-control exception

Luci Stanescu
Carlo Dimaggio wrote:
> Hi,

Hi Carlo,

> I'm experiencing with an exception in call-control 2.0.3. I have seen  
> that there are no explicit problems on prepaid system (the calls are  
> handled in the right way):

Does this exception happen with prepaid calls or non-prepaid calls? Do
you allow simultaneous prepaid calls on your platform? Can you please
also paste the logs from CDRTool which correspond to the calls for which
this exception is raised?

> Thanks and regards,
> Carlo Dimaggio

Regards,

--
Luci Stanescu

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Re: Call-control exception

Carlo Dimaggio

Il giorno 03/apr/09, alle ore 12:45, Luci Stanescu ha scritto:

> Hi Carlo,

Hi Luci,

> Does this exception happen with prepaid calls or non-prepaid calls?

only with prepaid calls

> Do you allow simultaneous prepaid calls on your platform?

Until now, I have tried only one call for customer...

> Can you please also paste the logs from CDRTool which correspond to  
> the calls for which
> this exception is raised?

Sure:

------
Apr  3 15:23:50 proxy cdrtool[32597]: MaxSessionTime From=sip:[hidden email]
  Lock=1 To=sip:[hidden email]:5060 CallId=f86a8a1d21a02f93  
Duration=36000 Gateway=10.0.8.183
Apr  3 15:23:50 proxy cdrtool[32597]: MaxSessionTime=339 Type=prepaid  
CallId=f86a8a1d21a02f93 BillingParty=[hidden email] DestId=3934  
Balance=0.9317 Spans=1
Apr  3 15:23:58 proxy cdrtool[32597]: MaxSessionTime From=sip:[hidden email]
  Lock=1 To=sip:[hidden email]:5060 State=Connected  
CallId=f86a8a1d21a02f93 Duration=36000 Gateway=10.0.8.183
Apr  3 15:23:58 proxy cdrtool[32597]: Account locked by another call
Apr  3 15:24:03 proxy cdrtool[32597]: DebitBalance  
Duration=4.75118803978 CallId=f86a8a1d21a02f93 From=sip:
[hidden email] Gateway=10.0.8.183 To=sip:[hidden email]:5060
Apr  3 15:24:03 proxy cdrtool[32597]: ConnectFee=0.0000  
CallId=f86a8a1d21a02f93 Span=1 Duration=4.75118803978 DestId=3934  
domain=sip.xxx.it Profile=331002 Period=weekday Rate=3310021  
Interval=0-24 Cost=0.1650/60 Price=0.0131 Price in=0.0000
Apr  3 15:24:03 proxy cdrtool[32597]: Price=0.0131  
Duration=4.75118803978 CallId=f86a8a1d21a02f93 BillingParty=[hidden email]
  DestId=3934 MaxSessionTime=0
------

Why I have the message "Account locked by another call" if this is the  
first call for that customer?


Thanks and regards,
Carlo Dimaggio

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Re: Call-control exception

Luci Stanescu
Carlo Dimaggio wrote:
>> Do you allow simultaneous prepaid calls on your platform?
>
> Until now, I have tried only one call for customer...

Hi Carlo,

There is a bug in CDRTool when using

"prepaid_lock"       => 1

Until it's fixed, you can set the option to 0. This will allow
simultaneous prepaid calls and the bug will no longer manifest.
Call-control did not take the possibility of this in consideration and
this is why it gives the weird error. I will modify it to give a more
clear message, but you should set the prepaid_lock option to 0.

--
Luci Stanescu

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Re: Call-control exception

Carlo Dimaggio

Il giorno 03/apr/09, alle ore 20:20, Luci Stanescu ha scritto:

> Hi Carlo,
>
> There is a bug in CDRTool when using
>
> "prepaid_lock"       => 1
>
> Until it's fixed, you can set the option to 0. This will allow
> simultaneous prepaid calls and the bug will no longer manifest.
> Call-control did not take the possibility of this in consideration and
> this is why it gives the weird error. I will modify it to give a more
> clear message, but you should set the prepaid_lock option to 0.

Ok Luci,

thank you for the info. I'll wait for the fix...
Another question: in my tests I see that the price shown in "prepaid  
accounts" (and in logs) is a little bit different from "cdrs list" of  
cdrtool. For example "preaid accounts" shows last price = 0.0433 while  
"cdrs" shows price = 0.0413. It is a bug?


Many thanks,
Carlo Dimaggio

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Re: Call-control exception

Carlo Dimaggio
In reply to this post by Luci Stanescu

Il giorno 03/apr/09, alle ore 20:20, Luci Stanescu ha scritto:

> Hi Carlo,
>
> There is a bug in CDRTool when using
>
> "prepaid_lock"       => 1
>
> Until it's fixed, you can set the option to 0. This will allow
> simultaneous prepaid calls and the bug will no longer manifest.
> Call-control did not take the possibility of this in consideration and
> this is why it gives the weird error. I will modify it to give a more
> clear message, but you should set the prepaid_lock option to 0.

Ok Luci,

thank you for the info. I'll wait for the fix...
Another question: in my tests I see that the price shown in "prepaid  
accounts" (and in logs) is a little bit different from "cdrs list" of  
cdrtool. For example "preaid accounts" shows last price = 0.0433 while  
"cdrs" shows price = 0.0413. It is a bug?


Many thanks,
Carlo Dimaggio

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Re: Call-control exception

Adrian Georgescu
Carlo,

Can you paste all the cdrtool syslog lines related to the call in question?

Adrian


On Apr 3, 2009, at 10:38 PM, Carlo Dimaggio wrote:


Il giorno 03/apr/09, alle ore 20:20, Luci Stanescu ha scritto:

Hi Carlo,

There is a bug in CDRTool when using

"prepaid_lock"       => 1

Until it's fixed, you can set the option to 0. This will allow
simultaneous prepaid calls and the bug will no longer manifest.
Call-control did not take the possibility of this in consideration and
this is why it gives the weird error. I will modify it to give a more
clear message, but you should set the prepaid_lock option to 0.

Ok Luci,

thank you for the info. I'll wait for the fix...
Another question: in my tests I see that the price shown in "prepaid  
accounts" (and in logs) is a little bit different from "cdrs list" of  
cdrtool. For example "preaid accounts" shows last price = 0.0433 while  
"cdrs" shows price = 0.0413. It is a bug?


Many thanks,
Carlo Dimaggio

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Re: Call-control exception

Carlo Dimaggio

Il giorno 03/apr/09, alle ore 22:53, Adrian Georgescu ha scritto:

> Carlo,
>
> Can you paste all the cdrtool syslog lines related to the call in  
> question?

Hi Adrian.

Here the syslog. I see that the Duration calculated with cron is  
different from that calculated when the prepaid call is closed (15  
(int?) instead of 15.7315969467):

Thanks,
Carlo

----

Apr  3 22:24:07 proxy cdrtool[13214]: MaxSessionTime From=sip:[hidden email]
  Lock=1 To=sip:[hidden email]:5060;user=phone  
State=Connected CallId=31cfbec-c0a80101-0-d@192.168.1.100  
Duration=36000 Gateway=79.1.2.3
Apr  3 22:24:07 proxy cdrtool[13214]: Maximum duration for session 31cfbec-c0a80101-0-d@192.168.1.100
  of [hidden email] to destination 3934 having balance=1.0000 is 364
Apr  3 22:24:07 proxy cdrtool[13214]: MaxSessionTime=364 Type=prepaid CallId=31cfbec-c0a80101-0-d@192.168.1.100
  BillingParty=[hidden email] DestId=3934 Balance=1.0000 Spans=1
Apr  3 22:24:23 proxy cdrtool[13214]: DebitBalance  
Duration=15.7315969467 CallId=31cfbec-c0a80101-0-d@192.168.1.100 From=sip:[hidden email]
  Gateway=79.37.254.50 To=sip:[hidden email]:5060;user=phone
Apr  3 22:24:23 proxy cdrtool[13214]: ConnectFee=0.0000 CallId=31cfbec-c0a80101-0-d@192.168.1.100
  Span=1 Duration=15.7315969467 DestId=3934 domain=sip.xxx.it  
Profile=331002 Period=weekday Rate=3310021 Interval=0-24  
Cost=0.1650/60 Price=0.0433 Price in=0.0000
Apr  3 22:24:23 proxy cdrtool[13214]: Price=0.0433  
Duration=15.7315969467 CallId=31cfbec-c0a80101-0-d@192.168.1.100 BillingParty=[hidden email]
  DestId=3934 MaxSessionTime=0
Apr  3 22:25:01 proxy /USR/SBIN/CRON[13258]:
[...]
Apr  3 22:25:01 proxy cdrtool[13268]: ConnectFee=0.0000 CallId=31cfbec-c0a80101-0-d@192.168.1.100
  Span=1 Duration=15 DestId=3934 domain=sip.xxx.it Profile=331002  
Period=weekday Rate=3310021 Interval=0-24 Cost=0.1650/60 Price=0.0413  
Price in=0.0000

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Re: Call-control exception

Adrian Georgescu
Can post also the entry from cdrtool.prepaid_history table related to this call

Adrian

On Apr 3, 2009, at 11:20 PM, Carlo Dimaggio wrote:


Il giorno 03/apr/09, alle ore 22:53, Adrian Georgescu ha scritto:

Carlo,

Can you paste all the cdrtool syslog lines related to the call in question?

Hi Adrian.

Here the syslog. I see that the Duration calculated with cron is different from that calculated when the prepaid call is closed (15 (int?) instead of 15.7315969467):

Thanks,
Carlo

----

Apr  3 22:24:07 proxy cdrtool[13214]: MaxSessionTime From=<a href="sip:1003@sip.xxx.it">sip:1003@... Lock=1 To=<a href="sip:0039347123123@sip.xxx.it:5060;user=phone">sip:0039347123123@...:5060;user=phone State=Connected [hidden email] Duration=36000 Gateway=79.1.2.3
Apr  3 22:24:07 proxy cdrtool[13214]: Maximum duration for session [hidden email] of [hidden email] to destination 3934 having balance=1.0000 is 364
Apr  3 22:24:07 proxy cdrtool[13214]: MaxSessionTime=364 Type=prepaid [hidden email] [hidden email] DestId=3934 Balance=1.0000 Spans=1
Apr  3 22:24:23 proxy cdrtool[13214]: DebitBalance Duration=15.7315969467 [hidden email] From=<a href="sip:1003@sip.xxx.it">sip:1003@... Gateway=79.37.254.50 To=<a href="sip:0039347123123@sip.xxx.it:5060;user=phone">sip:0039347123123@...:5060;user=phone
Apr  3 22:24:23 proxy cdrtool[13214]: ConnectFee=0.0000 [hidden email] Span=1 Duration=15.7315969467 DestId=3934 domain=sip.xxx.it Profile=331002 Period=weekday Rate=3310021 Interval=0-24 Cost=0.1650/60 Price=0.0433 Price in=0.0000
Apr  3 22:24:23 proxy cdrtool[13214]: Price=0.0433 Duration=15.7315969467 [hidden email] [hidden email] DestId=3934 MaxSessionTime=0
Apr  3 22:25:01 proxy /USR/SBIN/CRON[13258]:
[...]
Apr  3 22:25:01 proxy cdrtool[13268]: ConnectFee=0.0000 [hidden email] Span=1 Duration=15 DestId=3934 domain=sip.xxx.it Profile=331002 Period=weekday Rate=3310021 Interval=0-24 Cost=0.1650/60 Price=0.0413 Price in=0.0000


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Re: Call-control exception

Carlo Dimaggio

Il giorno 04/apr/09, alle ore 10:02, Adrian Georgescu ha scritto:

> Can post also the entry from cdrtool.prepaid_history table related  
> to this call

Hi Adrian, the entry contains:

---
Id: 149
username: 1003
domain: sip.xxx.it
action: Debit balance
number: Session to +39347123123 for 15s
duration: 15
destination: +39347123123
session: 31cfbec-c0a80101-0-d@192.168.1.100
value: 0.0433
balance: 0.9567
date: 2009-04-03 22:24:23
---

Regards,
Carlo

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Re: Call-control exception

Adrian Georgescu
Carlo,

Now can you telnet to your rating engine port and issue the following two commands:

DebitBalance Duration=15 CallId=test_call_adrian From=<a href="sip:1003@sip.xxx.it">sip:1003@... Gateway=79.37.254.50 To=<a href="sip:0039347123123@sip.xxx.it:5060;user=phone">sip:0039347123123@...:5060;user=phone
DebitBalance Duration=16 CallId=test_call_adrian From=<a href="sip:1003@sip.xxx.it">sip:1003@... Gateway=79.37.254.50 To=<a href="sip:0039347123123@sip.xxx.it:5060;user=phone">sip:0039347123123@...:5060;user=phone

And paste the output of both commands.

The above will debit the user balance, before running the commands note down the current user balance to restore after your are done.

Adrian



On Apr 4, 2009, at 10:17 AM, Carlo Dimaggio wrote:


Il giorno 04/apr/09, alle ore 10:02, Adrian Georgescu ha scritto:

Can post also the entry from cdrtool.prepaid_history table related to this call

Hi Adrian, the entry contains:

---
Id: 149
username: 1003
domain: sip.xxx.it
action: Debit balance
number: Session to +39347123123 for 15s
duration: 15
destination: +39347123123
session: [hidden email]
value: 0.0433
balance: 0.9567
date: 2009-04-03 22:24:23
---

Regards,
Carlo


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Re: Call-control exception

Carlo Dimaggio

Il giorno 04/apr/09, alle ore 10:34, Adrian Georgescu ha scritto:

> Carlo,
>
> Now can you telnet to your rating engine port and issue the  
> following two commands:
>
> DebitBalance Duration=15 CallId=test_call_adrian From=sip:[hidden email]
>  Gateway=79.37.254.50 To=sip:[hidden email]:5060;user=phone
> DebitBalance Duration=16 CallId=test_call_adrian From=sip:[hidden email]
>  Gateway=79.37.254.50 To=sip:[hidden email]:5060;user=phone

The output is: Failed.
The cdrtool log is: "Apr  4 10:49:40 proxy cdrtool[13214]: Error:  
session test_call_adrian of [hidden email] does not exist."

What i'm wrong?

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Re: Call-control exception

Adrian Georgescu
Try same command first with MaxSessionTime to simulate the start of the session

Adrian
 
On Apr 4, 2009, at 10:53 AM, Carlo Dimaggio wrote:


Il giorno 04/apr/09, alle ore 10:34, Adrian Georgescu ha scritto:

Carlo,

Now can you telnet to your rating engine port and issue the following two commands:

DebitBalance Duration=15 CallId=test_call_adrian From=<a href="sip:1003@sip.xxx.it">sip:1003@... Gateway=79.37.254.50 To=<a href="sip:0039347123123@sip.xxx.it:5060;user=phone">sip:0039347123123@...:5060;user=phone
DebitBalance Duration=16 CallId=test_call_adrian From=<a href="sip:1003@sip.xxx.it">sip:1003@... Gateway=79.37.254.50 To=<a href="sip:0039347123123@sip.xxx.it:5060;user=phone">sip:0039347123123@...:5060;user=phone

The output is: Failed.
The cdrtool log is: "Apr  4 10:49:40 proxy cdrtool[13214]: Error: session test_call_adrian of [hidden email] does not exist."

What i'm wrong?


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Re: Call-control exception

Carlo Dimaggio

Il giorno 04/apr/09, alle ore 10:58, Adrian Georgescu ha scritto:

> Try same command first with MaxSessionTime to simulate the start of  
> the session

Ok. The results are:

-----

1) Duration=15

MaxSessionTime Duration=15 CallId=test_call_adrian From=sip:[hidden email]
  Gateway=79.1.2.3 To=sip:[hidden email]:5060;user=phone
15

DebitBalance Duration=15 CallId=test_call_adrian From=sip:[hidden email]
  Gateway=79.1.2.3 To=sip:[hidden email]:5060;user=phone
Ok
MaxSessionTime=0
0.0413
Duration: 15 s
          App: audio
  Destination: 3934
     Customer: domain=sip.xxx.it
      Connect: 0.0000
    StartTime: 2009-04-04 13:30:32
--
         Span: 1
     Duration: 15 s
    ProfileId: 331002 / weekend
       RateId: 3310021 / 0-24h
         Rate: 0.1650 / 60 s
        Price: 0.0413

----------------

2) Duration=16

MaxSessionTime Duration=16 CallId=test_call_adrian From=sip:[hidden email]
  Gateway=79.1.2.3 To=sip:[hidden email]:5060;user=phone
16

DebitBalance Duration=16  CallId=test_call_adrian From=sip:[hidden email]
  Gateway=79.1.2.3 To=sip:[hidden email]:5060;user=phone
Ok
MaxSessionTime=0
0.0440
Duration: 16 s
          App: audio
  Destination: 3934
     Customer: domain=sip.xxx.it
      Connect: 0.0000
    StartTime: 2009-04-04 13:31:15
--
         Span: 1
     Duration: 16 s
    ProfileId: 331002 / weekend
       RateId: 3310021 / 0-24h
         Rate: 0.1650 / 60 s
        Price: 0.0440

----------


Carlo

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Re: Call-control exception

Adrian Georgescu
Hello Carlo,

I made a fix, please upgrade to version 6.7.6 and check if this happens again.

Regards,
Adrian

On Apr 4, 2009, at 1:36 PM, Carlo Dimaggio wrote:


Il giorno 04/apr/09, alle ore 10:58, Adrian Georgescu ha scritto:

Try same command first with MaxSessionTime to simulate the start of the session

Ok. The results are:

-----

1) Duration=15

MaxSessionTime Duration=15 CallId=test_call_adrian From=<a href="sip:1003@sip.xxx.it">sip:1003@... Gateway=79.1.2.3 To=<a href="sip:0039347123123@sip.xxx.it:5060;user=phone">sip:0039347123123@...:5060;user=phone
15

DebitBalance Duration=15 CallId=test_call_adrian From=<a href="sip:1003@sip.xxx.it">sip:1003@... Gateway=79.1.2.3 To=<a href="sip:0039347123123@sip.xxx.it:5060;user=phone">sip:0039347123123@...:5060;user=phone
Ok
MaxSessionTime=0
0.0413
Duration: 15 s
        App: audio
Destination: 3934
   Customer: domain=sip.xxx.it
    Connect: 0.0000
  StartTime: 2009-04-04 13:30:32
--
       Span: 1
   Duration: 15 s
  ProfileId: 331002 / weekend
     RateId: 3310021 / 0-24h
       Rate: 0.1650 / 60 s
      Price: 0.0413

----------------

2) Duration=16

MaxSessionTime Duration=16 CallId=test_call_adrian From=<a href="sip:1003@sip.xxx.it">sip:1003@... Gateway=79.1.2.3 To=<a href="sip:0039347123123@sip.xxx.it:5060;user=phone">sip:0039347123123@...:5060;user=phone
16

DebitBalance Duration=16  CallId=test_call_adrian From=<a href="sip:1003@sip.xxx.it">sip:1003@... Gateway=79.1.2.3 To=<a href="sip:0039347123123@sip.xxx.it:5060;user=phone">sip:0039347123123@...:5060;user=phone
Ok
MaxSessionTime=0
0.0440
Duration: 16 s
        App: audio
Destination: 3934
   Customer: domain=sip.xxx.it
    Connect: 0.0000
  StartTime: 2009-04-04 13:31:15
--
       Span: 1
   Duration: 16 s
  ProfileId: 331002 / weekend
     RateId: 3310021 / 0-24h
       Rate: 0.1650 / 60 s
      Price: 0.0440

----------


Carlo


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Re: Call-control exception

Carlo Dimaggio

Il giorno 04/apr/09, alle ore 17:09, Adrian Georgescu ha scritto:

> Hello Carlo,
>
> I made a fix, please upgrade to version 6.7.6 and check if this  
> happens again.

Hi Adrian,

I have upgraded to 6.7.6. Now I don't see any differences between  
prices.
Thank you!!


Best regards,
Carlo

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